Resource Library

Originally held on May 20, 2025, this webinar features Tracey Hueve, MSW, LISW-S, Chief Behavioral Health Officer at Health Partners of Western Ohio, as she reviews the UDS measure for Depression Remission. The session also highlights promising practices implemented by Health Partners of Western Ohio to improve performance on this measure.

This daily planning tool helps care managers organize and track their caseload throughout the day. It includes a time-based appointment schedule, space to list top-priority care management visits, patients to follow up with in the clinic, and hospital/emergency department discharges to monitor.

This comprehensive toolkit helps health center staff design, improve, and evaluate care management programs. It covers key areas including program development, patient identification, workflows, billing, and outcome measurement.

This quick-reference postcard offers guidance for health center staff on how to conduct trauma-informed IPV screenings using the PVS (Partner Violence Screen) tool. It includes example language to help normalize the conversation, questions to assess safety and past harm, and suggested responses for both positive and negative screens.

This booklet is a practical guide for health center staff to recognize, screen for, and respond to signs of Intimate Partner Violence (IPV). It includes common symptoms across physical, emotional, behavioral, social, and reproductive health; step-by-step workflows for screening and response; safety planning tips; staff support guidance; and community resource references.

This two-part video series is intended to increase your knowledge, skills, and confidence in addressing escalations in the clinics, both relationally and systemically. De-Escalation in Clinic Settings: Part 1 covers prevention and self-assessment for engaging in de-escalation. De-Escalation in Clinic Settings: Part 2 discusses how to navigate early and middle-stage intervention for escalations in the clinic. Downloadable sample policies, procedures, and workflows are also provided. Presented by Elizabeth Morrison, PhD, LCSW, MAC of EM Consulting.

This session is designed for front office management and operations staff at FQHCs. The session focuses on UDS and non-medical drivers of health data capture, common claim denials resulting from front office functions, and sliding fee audits. The participants will acquire the necessary skills and knowledge to improve front-office operations and ensure compliance with regulatory requirements. Presented by Mankin Consulting, LLC and BCA, Inc.

Learn about key topics including the resettlement process, challenges in accessing care, experiences of displacement, language barriers, and practical strategies for effectively supporting resettled and displaced communities. Presented by Katherine Saaid, Refugee Wellness Program Coordinator at Lutheran Family Services.

This session, specifically tailored for FQHC CFOs and controllers, is designed to equip you with the necessary knowledge and skills to effectively manage the financial aspects critical to the sustainability and compliance of FQHCs. It will review fee schedules based on RVUs, HRSA compliance, 330 grant compliance, cost reporting for Medicare and Medicaid, an overview of the 340b program, and grant funding budgeting. By participating, you are demonstrating your commitment to the financial health and compliance of your FQHC. Presented by Mankin Consulting, LLC and BCA, Inc.

These trainings offer essential skills and knowledge to support professional growth and success in community health centers. Topics include workplace professionalism, practical tips for effective job performance, and an overview of key health center requirements to ensure compliance and quality care.

Presented by Jennifer Genua-McDaniel, BA (HONS), CHCEF, Founder/CEO of Genua Consulting.

The Community Health Center Movement has origins that are linked to our country’s advancement of civil rights. As we invite new generations of leaders to learn of this history, this short resource outlines how health center teams can gain further understanding of the movement’s history to educate and inspire staff. It also offers an opportunity to leverage this historical context to invite a renewed commitment among staff to ensure quality, accessible care for all. Presented by Janice Sherman, MPA, CEO of Partners in Equity, LLC.

This comprehensive video series offers essential guidance and skills development for frontline staff in healthcare settings, focusing on various aspects of scheduling, communication, and patient interaction. From mastering telephone communication to handling challenging situations and optimizing office operations, each webinar provides practical insights and strategies for delivering exceptional customer service and ensuring efficient workflow. Whether onboarding new staff or refreshing existing skills, these videos serve as invaluable resources for enhancing patient experience and operational excellence at the frontline of healthcare delivery. Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President and Co-Founder of Coding & Compliance Initiatives, Inc.