Achieving Financial Success: Front Office Staff
This session is designed for front office management and operations staff at FQHCs. The session focuses on UDS and non-medical drivers of health data capture, common claim denials resulting from front office functions, and sliding fee audits. The participants will acquire the necessary skills and knowledge to improve front-office operations and ensure compliance with regulatory requirements. Presented by Mankin Consulting, LLC and BCA, Inc.
Professionalism: Full Series
These trainings offer essential skills and knowledge to support professional growth and success in community health centers. Topics include workplace professionalism, practical tips for effective job performance, and an overview of key health center requirements to ensure compliance and quality care.
Presented by Jennifer Genua-McDaniel, BA (HONS), CHCEF, Founder/CEO of Genua Consulting.
Front Desk Operations: Full Series
This comprehensive video series offers essential guidance and skills development for frontline staff in healthcare settings, focusing on various aspects of scheduling, communication, and patient interaction. From mastering telephone communication to handling challenging situations and optimizing office operations, each webinar provides practical insights and strategies for delivering exceptional customer service and ensuring efficient workflow. Whether onboarding new staff or refreshing existing skills, these videos serve as invaluable resources for enhancing patient experience and operational excellence at the frontline of healthcare delivery. Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President and Co-Founder of Coding & Compliance Initiatives, Inc.
Becoming a Generative Board: Full Series
“Becoming a Generative Board” is a four-part series aimed at transforming health center Boards of Directors into generative forces. Participants learn strategies to elevate their board’s effectiveness, engage in forward-thinking practices, ensure compliance through effective meeting minutes, and implement succession planning for leadership continuity. This series equips participants with the knowledge and tools needed to foster strategic thinking, compliance, and leadership continuity within health centers.