Front Desk Operations: Full Series
This comprehensive video series offers essential guidance and skills development for frontline staff in healthcare settings, focusing on various aspects of scheduling, communication, and patient interaction. From mastering telephone communication to handling challenging situations and optimizing office operations, each webinar provides practical insights and strategies for delivering exceptional customer service and ensuring efficient workflow. Whether onboarding new staff or refreshing existing skills, these videos serve as invaluable resources for enhancing patient experience and operational excellence at the frontline of healthcare delivery. Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President and Co-Founder of Coding & Compliance Initiatives, Inc.