Resource Library

Presented by Sarah Franḉois, Deputy Director of National Grassroots Advocacy at NACHC, Kaitlin Reece, Government Affairs & Public Policy Advisor at Catalyst Public Affairs, Tim Gay, President & Founder at Catalyst Public Affairs. This webinar, originally held on January 8th, 2024, covers the basics of advocacy, what health centers can do, our advocacy efforts in Nebraska and at the federal level, and how to get involved. Whether you missed the live event or want a recap, tune in to discover how you can make a difference in health center advocacy for our community!

Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President/Co-Founder of Coding & Compliance Initiatives, Inc. This webinar discusses how to increase monetary collections within the front desk process. Viewers will learn why front desk staff are essential in the billing process, how to prepare at the start of the day to achieve success, and hear sample scripting to guide conversations around collecting payments.

Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President/Co-Founder of Coding & Compliance Initiatives, Inc. This webinar reviews the pre-visit planning processes needed for an effective patient visit. Topics covered include chart review, room preparation, and best-practices for a team huddle with both the provider and front desk. Suggested uses: orientation for new LPNs, medical assistants, CNAs, or patient care technicians.

Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President/Co-Founder of Coding & Compliance Initiatives, Inc. This on-demand webinar that serves as a guide to telephone communication to ensure excellent communication between patient and staff. The presenter gives an overview of best practices and procedures for phone communication, including scripting and use of plain language. Suggested uses: onboarding new staff in reception and scheduling roles, or as an annual “refresher” course for those in customer-facing positions.

Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President/Co-Founder of Coding & Compliance Initiatives, Inc. This webinar builds on the overview given in the “Scheduling: Customer Service” video so that staff feel prepared to answer phone calls in a way that will help a patient feel cared for by the staff member. Skills highlighted in this video include: be prepared, be present, be polite, be patient, be personable, be professional, and be proactive. Suggested uses: onboarding new staff in reception and scheduling roles.

Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President/Co-Founder of Coding & Compliance Initiatives, Inc. This webinar introduces techniques to manage two common scenarios staff may encounter when managing phone calls: clients that will not stop talking, and clients that are upset. After viewing this video, staff will be prepared to implement techniques when encountering a difficult caller.

Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President/Co-Founder of Coding & Compliance Initiatives, Inc. This webinar provides front desk staff with the skills needed to identify what type of visit to schedule a patient for. Viewers will be introduced to types of visits, learn the basics of insurance coverage for visits, and hear sample conversations that can be used to assess what type of visit a patient needs. Suggested uses: new front desk staff, or as a refresher course for those involved in scheduling.

Presented by Shellie Sulzberger, LPN, CPC, ICDCT-CM, President/Co-Founder of Coding & Compliance Initiatives, Inc. This webinar provides an in-depth review of the rooming process in a clinic setting. The presenter walks through the decision making, workflow, and communication techniques necessary for an efficient process. Suggested uses: orientation for new students, LPNs, medical assistants, CNAs, or patient care technicians.

Presented by Jennifer Genua-McDaniel, BA (HONS), CHCEF, Founder/CEO of Genua Consulting. Forward thinking Board of Directors should see themselves as more than just supporting the CEO and making motions to approve the basic requirements that HRSA requires. They need to be able to engage in conversation on challenges, participate in strategic planning, have the confidence in making decisions for the health center, and be able to work collaboratively to develop achievable short- and long-term goals. This on-demand webinar will review the 5 ways in which a Board of Directors can be more forward thinking.